Customer Service Set up – Advanced

3,000.00

Five (5) one-hour calls throughout your program or launch to assess, create and develop strategies for your customer service department and ensure world class support. Includes initial assessment of your support and assets around customer service, customized recommendations for software and team support, recommendations for webforms, email and software.

Product Description

Five (1) hour calls throughout your program or launch to assess, create and develop strategies for your customer service department and ensure world class support.
Initial Assessment of your support and assets around customer service, customized recommendations for software and team support. Recommendations may also include custom webforms in IFS to be set up, dedicated email and stand alone software. Integrating live chat, Help Desk or other software may be included if requested.
Create custom resource directory for your program or product with the most common questions and detailed answers including, where appropriate, links to web pages and the sales funnel. We’ll develop a best practices policy including the tone, attitude, and spirit of your email communication to ensure it is in line with your company and branding. We’ll include a “do not use” file for specific words and phrases to avoid, develop your team hierarchy and discuss social media practices.
Create stock answers and flow process for customer service issues NOT emailed through normal channels (ex. tweets about the program, questions via Facebook) and work with the team to develop practices for tracking and reviewing social media regularly. If time permits we can also add your custom email templates for customer service and add them to your Infusionsoft account (if using integrated IFS software as your ticketing system and help desk).
Access to the complete hiring system including custom job descriptions, emails and interview questions for hiring your world class customer service team. Even if your current team is sufficient we recommend this step be completed in entirety so you have a working hiring system for this position when it is needed. Priority access to our network, staffing agencies and promotion to bring in the best candidates for your customer service team.
If time permits, custom software set up including team training videos can be included.

If time allows, content creation for your custom Help Desk / FAQ page on the program / launch webpage to enable a “help yourself” model, freeing the customer service team up for more detailed and comprehensive support issues.customer service team. Even if your current team is sufficient we recommend this step be completed in entirety so you have a working hiring system for this position when it is needed. Priority access to our network, staffing agencies and promotion to bring in the best candidates for your customer service team. If time permits, custom software set up including team training videos can be included. If time allows, content creation for your custom Help Desk / FAQ page on the program / launch webpage to enable a “help yourself” model, freeing the customer service team up for more detailed and comprehensive support issues.