Three (3) one-hour calls throughout your program or launch to assess, create and develop strategies for your customer service department and ensure world class support.
Initial Assessment of your support and assets around customer service, customized recommendations for software and team support. Recommendations may also include custom webforms in IFS to be set up, dedicated email and stand alone software.
Create custom resource directory for your program or product with the most common questions and detailed answers including, where appropriate, links to web pages and the sales funnel. We’ll develop a best practices policy including the tone, attitude, and spirit of your email communication to ensure it is in line with your company and branding. We’ll include a “do not use” file for specific words and phrases to avoid, develop your team hierarchy, and discuss social media practices.
Access to a basic hiring system with recommendations for a potential customer service team if additional support is needed. In the event you would prefer to have support with hiring a team for the launch, we have connections to staffing agencies as well as a network of contractors and interns with whom we can connect you for your consideration.